Refund and Returns Policy for PureFlexHato.net

Effective Date: October 31, 2024

At PureFlexHato.net, we are committed to providing you with the best shopping experience and the highest quality products. However, we understand that sometimes things don’t work out. If you are not completely satisfied with your purchase, please refer to the following refund and return guidelines:

Return Policy

We accept returns under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 30 days from the date of purchase.
   • The item must be in new, unused condition with all original tags and packaging intact.
   • Defective or damaged items can be returned within 7 days of delivery.

2. Non-Returnable Items:
   The following items are not eligible for return:

   • Items marked as “final sale” or “clearance”.
   • Products that have been used, opened, or altered in any way.
   • Gift cards or downloadable software products.

3. Return Process:

   • Contact our customer service team at info@pureflexhato.net or call us at (918) 387-4928 to request a return authorization.
   • Please provide your order number, reason for return, and pictures of the item (if damaged or defective).
   • We will guide you through the return process, including instructions on how to ship the item back to us.

4. Return Shipping Costs:

   • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
   • For non-defective returns, the customer is responsible for return shipping costs.

5. Refunds:

   • Refunds will be processed once we have received and inspected the returned item.
   • If your return is approved, we will issue a refund to the original payment method within 7-10 business days. Shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

1. Contact us immediately (within 7 days of receipt) at info@pureflexhato.net or by calling (918) 387-4928.
2. Provide details about the damage or defect, including photos of the item and packaging.
3. We will assess the situation and either issue a replacement or process a full refund, including return shipping costs.

How to Return Your Item

1. Obtain a Return Authorization:
   Email us at info@pureflexhato.net with your order number and reason for return. You will receive a return authorization and shipping instructions.

2. Package the Item Securely:
   Place the item in its original packaging. Be sure to include the order receipt and Return Authorization number. We recommend using a tracked shipping service for your return.

3. Send the Return to Us:
   Ship the item back to the address provided by our customer service team. Please note, the customer is responsible for return shipping fees unless the return is due to our mistake.

International Returns

For international orders, the same return policy applies. However, please note that the return shipping costs and any customs duties are the responsibility of the customer.

Contact Us

If you have any questions or need assistance with your return, feel free to contact us:

Email: info@pureflexhato.net
Phone: (918) 387-4928
Address: 728 E Detroit Ave, Yale, Oklahoma, 74085
Website: https://pureflexhato.net

Thank you for choosing PureFlexHato.net. We are committed to making your shopping experience as smooth as possible. If you have any concerns, please don’t hesitate to reach out to our customer service team.

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